Privacy Policy
Your privacy matters to Live Well Map ("we," "our," or "us"). This policy tells you what information we collect when you use our website and services, how we use it, when we share it and how we keep it safe.
1. What We Collect
What You Give Us
We collect what you choose to give us, such as:
- Contact details: your name, email, phone number and postal address
- Account details: your username, password and account settings
- Provider details: credentials, license numbers, practice details, photos and bio
- Payment details: billing address and card details (handled securely by our payment processor)
- Messages: questions, notes and feedback you send us
- Searches: the services or providers you look for
What We Collect on Our Own
When you use our services, some details are gathered automatically:
- Device details: IP address, browser, operating system and device IDs
- How you use the site: pages you open, how long you stay, links you click and the page that sent you here
- Location: your rough area, worked out from your IP address. We only use your exact location if you agree
- Cookies and tracking: details gathered by cookies, pixels and similar tools
What Others Send Us
We may get information from:
- Payment processors (to confirm a payment went through)
- Companies that measure site use for us
- Services that check professional licenses (for providers)
2. How We Use It
We use what we collect for these reasons:
| Reason | For example |
|---|---|
| Running the service | Showing the directory and taking payment for Featured listings |
| Staying in touch | Answering your questions, sending service news and notices to providers |
| Fitting results to you | Shaping search results and suggesting providers near you |
| Making things better | Studying how the site is used, fixing what works poorly and building new features |
| Keeping things safe | Guarding against fraud, break-ins and illegal acts |
| Following the law | Meeting legal duties and answering lawful requests |
| Marketing | Sending offers and news (only if you agree) and showing content that fits you |
3. Who We Share It With
We may share your information in these cases:
Companies That Work for Us
Outside companies that help us run our services, such as:
- Payment processors (Stripe, PayPal)
- Cloud hosting providers (Cloudflare)
- Email delivery services
- Site measurement services
The Public Directory
If you are a healthcare provider, the public will see your professional listing in our directory: name, credentials, specialties, practice details and contact details.
When the Law Requires It
We may hand over information if a law, a court order or a government request requires it, or to protect our rights, safety or property.
If the Business Changes Hands
If we merge with another company, are bought, or sell assets, your information may pass to the new owner as part of that deal.
When You Say Yes
We may share information for other reasons if you clearly agree to it.
We never sell your personal information to anyone.
4. Cookies and Tracking Tools
We use cookies and similar tools to:
- Remember your choices and settings
- Keep the places you save in Your Map, on your own device
- Count how often each listing is viewed, without tracking who you are
The Cookies We Use
- Essential cookies: needed for the site to work at all
- Functional storage: keeps your settings and saved places in your browser
We do not use advertising cookies or advertising pixels.
Your browser settings let you control cookies. If you turn cookies off, parts of the site may not work properly.
If you choose Use my location, your browser shares your position with this page only to find places near you. It is not sent to us or stored.
When you open results, the street map is drawn with map images from OpenFreeMap (openfreemap.org). Their servers see your IP address when your browser asks for those images, as any website does. OpenFreeMap says it does not use cookies and does not keep IP addresses in its normal logs (only briefly in error logs, or during a security investigation).
5. Keeping Your Data Safe
We use sensible technical and practical safeguards to protect your information, such as:
- SSL/TLS encryption while data travels
- Secure storage, with limits on who can get in
- Security checks on a regular schedule
- Training our staff on data protection
Still, nothing sent over the internet is ever fully safe, so we cannot promise perfect security.
6. How Long We Keep Data
We keep your information only as long as we need it to:
- Serve you
- Meet our legal duties
- Settle disputes
- Uphold our agreements
Once we no longer need it, we delete it securely or strip out anything that identifies you.
7. Your Rights
Based on where you live, you may have these rights:
Seeing and Taking Your Data
Ask for a copy of the personal information we have about you.
Fixing Errors
Ask us to fix information that is wrong or incomplete.
Deleting Data
Ask us to delete your personal information. Some exceptions apply.
Saying No to Marketing
Stop marketing messages whenever you like by clicking "unsubscribe" in any email or by contacting us.
No Sale of Data
We do not sell personal information. If you live in California, the CCPA gives you extra rights.
To use any of these rights, email gonzalo@livewellmap.com. We will answer within 30 days.
8. Rights for California Residents (CCPA)
Under the California Consumer Privacy Act, people who live in California also have the right:
- To know which personal information is collected
- To know whether personal information is sold or shared
- To opt out, meaning to tell a business not to sell or share their personal information
- To ask for deletion
- To correct personal information that is wrong
- To limit the use of sensitive personal information
- To be treated fairly when they use these privacy rights
9. Children
Our services are not meant for children under 13, and we do not knowingly collect personal information from them. If we find out we have collected information from a child under 13, we will delete it quickly.
10. Links to Other Websites
Our site may link to websites run by others. We are not responsible for how those sites handle privacy, so please read their policies.
11. Information About Healthcare Providers
If you are a healthcare provider on our platform:
- Anyone can see your professional listing
- It is up to you to keep your listed details correct
- We store license and credential documents securely and never show them publicly
- Your own patient or client records stay with you, apart from Live Well Map
Please note: Live Well Map is not an entity covered by HIPAA. We do not see, keep or handle protected health information (PHI) about your patients or clients.
12. Visitors Outside the US
Our services are meant mainly for people in the United States. If you use them from another country, your information may be sent to and handled in the United States, where privacy laws may not match those at home.
13. Text Messages (SMS)
Live Well Map may send text (SMS) messages to providers and users who gave us a mobile number. This section explains how we collect mobile numbers and use them for texts.
How We Get Your Mobile Number
We collect your mobile number when you:
- Give it while signing up for a Live Well Map provider account
- Add it or change it in your account settings
- Send a text to the Live Well Map number yourself
What Our Texts Are About
Our texts may cover:
- How to set up your account and get started
- Reminders about your listing and updates to your profile
- Updates about your Featured listing
- Billing and payment notices
- News about the platform and our services
We Do Not Share Numbers for Others' Marketing
We never give your mobile number or your text opt-in details to other companies for their own marketing. The only companies that may receive your number are those that work for us, such as our text delivery partner, and only so they can deliver our messages.
Stopping Texts
To stop texts at any time, reply STOP to any text from Live Well Map. You will get one message confirming it, and then no more texts unless you sign up again. For help, you can also write to gonzalo@livewellmap.com.
You can read every rule for our texts on our SMS Terms & Conditions page.
14. Updates to This Policy
We may change this policy from time to time. When we make an important change, we will post the new version here with a new "Last Updated" date. If you keep using our services after a change, that means you accept the updated policy.
15. How to Reach Us
Questions about this policy or how we handle data? Get in touch:
Live Well Map Privacy Team
Email: gonzalo@livewellmap.com
Website: livewellmap.com
To see, fix or delete your data, email gonzalo@livewellmap.com and use "Privacy Request" as the subject line.